We updated the Webex Calling app download experience. software version. This feature enables Webex Calling customers to create and manage a voicemail and fax inbox that can be shared by multiple The voicemail group can be utilized for several applications such as call queue or hunt group overflow, an option on the auto filtering, which allows users to filter the entire dashboard by selecting one or either Webex App or the phone. For more information, A new Webex Calling administrative experience for managing your Webex Calling's location emergency call notifications is now available in select regions. Click Add Personal Number to add a phone number to be used as your single number reach (office anywhere) number. For more information about Webex Calling APIs, click here. The full screen experience that was launched in Control Hub on October 18, is now set as the default experience for administrators. region starting on November 7, 2022. The Orders tab and the Skype for Business option for locations are no longer supported by Webex Calling. firmware maintenance event. You can complete that configuration Administrators can configure a location and users with a specified Emergency Callback Number calls and potential security risks. With this feature, enterprise users can now see the extension, if assigned, for all calling users in the system. Get the details of your HTTP proxy (address, port) if your organization uses one to access the internet. devices, when on campus, provide location information based on the network topology configured by the system administrator. To deactivate, uncheck the box next to the phone number. can generate the Activation Codes. The supported MPP accessories are Cisco Headsets (500 Series) and Cisco Key Expansion Modules (KEM). The Cisco VG400 ATA is part of a new line of Cloud Managed ATAs on the Webex Calling offer. to customize a wide range of configuration options for Cisco MPP, ATAs, and DECT devices. You no longer have to go to the Calling Admin portal to enable Monitoring for users. User Sync from Control Hub to Dedicated Instance (South-bound sync), Support for Cloud-based LDAP integration (Azure) for Control Hub, Users who are synced from on-prem AD to Control Hub through Directory Sync or from Cloud LDAP, can be synced to Dedicated Languages included in this enhancement are: Webex Calling Dedicated Instance is available in Australia region. A new way to visualize your Webex Calling calls. As part of this Single number reach (office anywhere) must be set up for your location by your administrator. The DBS-110 base firmware is planned to be updated during a separate maintenance Webex Calling easily extends to a complete collaboration experience that includes market-leading calling, meetings, messaging, contact center, and integrated devices for all situations. Webex Gateway Management through Control Hub. You no longer have to go to the Calling Admin portal to set up and configure originators and targets of group pages. Admin portal to set up and configure the receptionist client for your users. DeleteDeletes a device that is listed for the user. For more information, see Search and Call Contacts on Your and hoteling for hosts. Cisco MPP Maintenance Notice: Adding Voicemail Softkey to the Cisco MPP 6821. For more information, see Configure Your Cisco Voice Gateway VG400 ATA in Control Hub . Groups. It includes filtering, which allows users to Specify the Location and Number Type. For more information, see Call Queue section of Analytics for Your Cloud Collaboration Portfolio and the Webex Calling section of Reports for Your Cloud Collaboration Portfolio for details. Lists all active Webex devices associated with the authenticated user, such as devices activated in personal mode. You can complete application services option is displayed under the devices as shown in the diagram. the Calling Admin portal to set up and configure application services for each user. Email. Webex Calling Analytics - Near Real Time Detailed Call Records Delivery. Organizations need the ability to define policies for voicemail messages. Here is a collection of call queue features: Allow agents to join or unjoin a specific Call Queue. from MPP devices and soft clients to triage issues with packet loss, latency, and jitter. services and numbers. For additional information, visit Enable Call Recording for Webex Calling Users. a particular user. You no longer have to go to the Calling Admin portal to enable Privacy for users. this to communicate with RedSky, an E911 provider, to determine the users location when the app detects any network change. We've redesigned the end user Calling user experience, accessible at settings.webex.com. For more information, see Hunt Groups in Cisco Webex Control Hub. Configure and manage Webex Calling devices. For additional information, see: Enhanced Emergency Calling for Webex Calling. Audio for Webex Calling, Analytics for Your Cloud Collaboration portal. more information about Webex Calling APIs, click here. Workspace. Availability: This feature is available everywhere, except in the EU integrated data center region. 6851, 6861, 6871), Cisco IP Phone 7800 Series Multiplatform Phones (Audio phones7811, 7821, automatically created. tag next to it, so that you can easily identify it. now able to assign toll-free numbers to entry points such as auto attendants, hunt groups, and call queues. Migrations > Device Migration Tool on Control Hub. Use this data for internal reporting, integration with third-party tools, analytics, and monitoring of Webex Calling calls, in near real time. Initiate the Firmware migrations either from the add device flow or the device migration flow. Cisco Webex Control Hub, Decline a ringing call on all devices for a user, Auto-Provisioning of Webex App Devices in Unified CM for Calling in Dedicated Instance, Specify caller ID options for users and workspaces, Enhanced Emergency Calling for Webex Calling, Enable Call Recording for an Organization, Enable call recording for Webex Calling users, Webex Calling call queue CSV file format reference, Webex Calling hunt group CSV file format reference, Webex Calling call pickup CSV file format reference, Get assistance for Webex Calling deployments with Webex Setup Assist, Manage a Shared Voicemail and Inbound Fax Box for Webex Calling, Connect Customer Private Network to Webex Calling, Webex Calling Data Center in the European Union, Enable Call Recording for Webex Calling Users, Build and Manage Digital DECT Network in Control Hub, Enable or Disable Video for Calling in the Webex App, Configure Your Cisco Voice Gateway VG400 ATA in Control Hub, Enable or Disable Remote Desktop Control for Calling in the Webex App, Set the Preferred Language for Your Organization in Control Hub, Specify Caller ID Options for Webex Calling Workspaces, Manage Call Queues in Cisco Webex Control Hub, Webex Calling Regional Media for Cloud Connected PSTN (CCP), Get Started with Your New Cisco IP DECT 6800 Series, Analytics for Your Cloud Collaboration Portfolio, Manage Phone Numbers in Cisco Webex Control Hub, Configure Trunks, Route Groups, and Dial Plans for Cisco Webex Calling, Manage Voicemail Settings for a Webex Calling User, Office Anywhere in Cisco Webex Control Hub, Emergency Callback Number in Cisco Webex Control Hub, Configure and Update Phone Settings for Your Organization, Manage Auto Attendants in Cisco Webex Control Hub, Create and Configure a Schedule in Cisco Webex Control Hub, Manage Application Services for a Webex Calling User in Control Hub, Receptionist Clients in Cisco Webex Control Hub, Configure a Paging Group in Cisco Webex Control Hub, Set Up a Room or Desk Device as a Personal Device, Configure Cisco Webex Calling for Your Organization, Configure Voice Portals for Cisco Webex Calling in Control Hub, Configure Music on Hold Settings for your Location, Configure Calling Permissions for a Webex Calling User in Control Hub, RedSky Emergency 911 Service for Webex Calling, Enable Call Waiting for Cisco Webex Calling, Configure Push-to-Talk for Webex Calling Users, Implement CUBE High Availability as Local Gateway, Allow a User to See the Line Status on Someone Else's Phone, Prevent Someone from Monitoring a User's Line Status, Configure and Manage Your Webex Calling Devices, Delete a Location from Cisco Webex Control Hub, Announcements for the Webex Calling Devices. By default noise reduction is Off, but the user has the This is a partner-level setting. Media Optimization is currently rolling out globally and will be enabled across devices and apps in the coming weeks. issues. A new process is now available for partners or customers to migrate their CUP contacts "My Contacts" to the Webex Contact With this features, Room System, like a desk (DX) device, is now able to be added to a user as a personal device. For more details, see Call Presence Synchronization in Dedicated Instance. If you enter a workspace that doesn't yet exist, the workspace is This announcement applies to customers deployed on Webex Calling and is not applicable to Webex Carrier customers (AKA BroadCloud Carrier). You can From the customer view in https://admin.webex.com, go to Users. Security Whitepaper for Voicemail Calling, Integrated Audio configuration for Webex Calling may differ. Each location is assigned to a voice portal, which provides voicemail services to users assigned to that location. For more information, group template. Delivers a better and more transparent user experience. Under Users on this Device, click Configure Ports. Calling services are now also available for sale in the following countries: Indonesia, Israel, Saudi Arabia, South Africa. Call Forwarding, Voicemail, and Caller ID. On January 6, 2022, phase 2 of RAY BAUMS Act, will take effect, which requires that a dispatchable location for non-fixed Cisco 840 or 860 devices Firmware Maintenance. Anti-Spam mitigation: Block Inbound Calls. E911 by displaying Control Hub banner, notification and providing a checklist of steps a customer needs to perform to meet To avail the higher concurrent call capacity of Certificate based trunks, it outbound call screening for Webex Calling. Organization contacts can be created by the administrator with phone numbers, SIP Administrators can list all devices within an organization. Webex Calling partner model consolidation. Control Hub now displays the Call Recording providers Terms of Service. This feature Join by phone. This behavior is consistent with other types of call forwarding. For and choose the device to delete. With this feature, your desk phone on-call status is synchronized with the Webex App, enabling your coworkers to see your This integration is only available for Webex Calling locations based in the US and Canada. A new firmware server is added to the Webex Calling infrastructure to provide firmware downloads to devices. For more information, You can configure the ports on an Analog Telephone Adaptor (ATA) device assigned to a user in Control Hub. Allow End Users to generate Activation Codes to onboard MPP device. BroadSoft UC-One based Webex Calling App, Webex Calling Data Center in the European Virtual Connect a new private cloud connectivity add-on for Dedicated When added This For more information, see End-of-Sale and End-of-Life Announcement for the specific phones. Cisco VG420 ATA is a high density, fully managed ATA option for Webex Calling that offers up to 144 FXS ports. With these changes, there is no change in capability, pricing, or function within Control Hub. You can assign licenses to users who are added manually, through CSV, or through New fields are added to the Detailed Call Records report available in the Control Hub. Virtual Extension Ranges simplifies the configuration to integrate with third party telephony systems. Hub should contact their Cisco Account Manager for approval. Webex Calling now allows you to dial in to Webex Meetings dial in numbers, both toll and toll and off-premises devices be conveyed with all 911 calls to the appropriate Public Safety Access Point (PSAP). Configure autoassign template available in Control Hub to automatically assign licenses to new Webex Calling users. Extensions are translated to routable numbers and then sent to the dialing user's PSTN connection for outbound handling.. number of calls routed to auto attendants, busiest time of the day, and more. This feature allows you to: Control production roll out of MPP firmware on the MPP firmware channel, Migration of Calling features from Calling User Portal (CUP) to settings.webex.com. For more information about configuring phone settings, see Configure and Update Phone Settings. On the Webex App, users can use the For more information, see Configure and Manage Your Webex Calling Devices. Also, you can enable the MPP Newly introduced Device Settings include: MPP - Provide a Customer Background Image URL (Select Models), MPP - Set the Screen Timeout (Screen Saver), MPP - Change the default CQ Agent Softkey location, MPP - Enable/Disable Web Access (User Level), MPP - Set a Wi-Fi Network SSID and Authentication Method, MPP/DECT - Set up to 10 Multicast groups for MPP, 3 for DECT, MPP/ATT/DECT - Set Codec Priority Options: Coming soon. Add the lines in the order in which you want them to appear. Support for customized line labels for Webex Calling device and Webex App. Ability to provision other users line as shared line appearance on Webex App (as in MPP phone). Caller ID, and Intercept. We've updated this article with information about how you can customize your dial plan to suit your business needs. voice message file to an email. Call Waiting allows people to take multiple calls at once. is necessary to redeploy an existing Local Gateway. locations, Configure Trunks, Route Groups, and Dial Please clarify how, within a user, I can add another device with the same primary extension? This feature is available in all regions. Webex Calling is a cloud-based phone system that is optimized for midsized businesses. quality of all calls under this graph. Local: 1-301-796-7777. toll free: 1-855-828-1770. Handset option under the Build DECT Network feature is currently The BroadSoft UC-One based Webex Calling App will End-of-Sale and End-of-Life on October 29th, 2022. firmware upgrade, no new calling features are being introduced for Webex Calling. For more details, see Supported devices for Webex Calling and Webex Calling feature support matrix. configure calling permissions for a user. You can see call Top-level KPIs for total calls, answered calls, calls in your busiest Choose Cisco IP Phone and then click Next. and administrators to manage voicemail. assign this service to users. Enabling these features on the MPP devices: Webex Unified Call HistoryMPP device call history displays calls made from user's Webex Devices and Webex App. Administrators have the ability to select unassigned numbers and delete them in bulk. MPP DECT Firmware has been upgraded for Cisco DECT DBS-210 from v480b20 to v501. Portfolio. right in Control Hub. The from address for the notification emails that is received from the Webex Calling platform is changed to webex_comm@webex.com and with the name Webex. experience with MPP and Webex Calling or Webex for BroadWorks. capability allows administrators to provision auto attendant menu options, call flow Go to https://settings.webex.com and select Webex Calling. You can now deploy two CUBEs at the same location in order to increase the reliability of the local gateway. For more information, see Get assistance for Webex Calling deployments with Webex Setup Assist. Call queue. You can complete user and workspace Horizon Mobility provides email and SMS notifications detailed views of this data by location, IP address, media type, connection type, graphs for selected users, multiple users at a time, and based on User Name and the Webex Setup Assist service. back, they are provided with proper service instead of being directed to a specific agent who may not be available. Ensure you move to the The new dashboard provides organization-level insights and trending Key Site survivability For more information, see Delete a Location from Cisco Webex Control Hub. For details on CyberData, see Add your customer managed device. wireless handsets. A new section for Webex Calling Voice Messaging is introduced in Webex For Developers API Reference that covers new APIs for enabling DND from either the Webex App or the phone. Oracle Session Border Controllers are validated for use with Webex Calling as approved Local Gateways (LGWs) for Premises-based PSTN. For more information, see Get Started for Administrators. Report ProblemIssues request to the device to generate and upload a PRT to the cloud. Webex Go is a mobile optimized collaboration experience, bringing Webex Calling to the native dialer of an end users mobile phone. This feature certifies and supports deploying the MPP 11.3.7 firmware. The users and places that appear on this phone are listed in order of appearance. The auto provisioning feature in Control Hub enables self-provisioning of the user's devices for Webex Calling in Unified CM, without any administrator's intervention. We've added support for call queues and hunt groups through CSV from Control Hub, available to partners and customers. Activate the device by using the code provided. Webex App. This status Instance. Cisco DECT DBS-110 Repeater - The new Repeater can be used in conjunction with both DBS-110 and DBS-210 Base units and extends Therefore, enable the T.38 protocol at your own discretion. This API helps to configure, create, modify, or delete a Webex Calling location. For more details on the announcement, see Cisco MPP Firmware Upgrade - Release 11.3.7SR1. can select the specific queue to service calls when they are available. management, caller ID settings, and scheduling for multiple auto attendants through look and feel with improved page layout. Enhanced line key management for Cisco MPP. This Cisco 8845 and Cisco 8865). there were some cases where the extension didnt appear. This also introduced silent versus ring splash This feature will allow a Webex Calling user to dial and connect to a Singlewire/Informacast server to play a pre-recorded Administrators build line appearance is an executive assistant who wants to make and receive calls from the boss's line. Port Reference table for SPs and VARs called Production. 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