Please see the below image: 1997 - 2022 Sophos Ltd. All rights reserved. Also, I have tried this article but it's not working. I am not able to see very many log entries generated in the log bundle provided. After a few minutes, the Sophos installation failed. Installation failed - Insecure ownership or permissions detected: macOS system folders are not set up to their default security values, and/or they are assigned to an incorrect system group: Refer to: The installation cannot proceed OR The removal failed message appears when installing/uninstalling Sophos . I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS) I have followed the steps here in the community but Updated. (43). Connect with Sophos Support, get alerted, and be informed. After a few minutes, the Sophos installation failed. Hi Qoosh , I unzipped the sophos install into the Users/UserName folder ran the installer.app from there and it still fails. One way you can check this is by connecting the device to a mobile hotspot to see if an unrestricted network allows the installation to complete.- Domains and Ports to allow. I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS) I have followed the steps here in the community but Sign up to the Sophos Support Notification Service to get the latest product release information and critical issues. , Sophos Endpoint Installation Failed on MacOS Monterey and Ventura, Global Community and Digital Customer Support. Does the error shown in your screenshot come up immediately when you launch the install app, or does this go through the downloading phase first then fail? The reason is that SophosInstaller (installer.app) wasn't given permissions in Full Disk Access, under System . Starting Sophos Bootstrap Installer. If you continue to experience issues, I'd suggest opening a support case with our team. When attempting to install Sophos on a macOS Monterrey 12.6 I receive the "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further assistance" message. Open up the folder LBL Managed Sophos 9.9.7 for macOS folder you just pasted 9 Run Sophos Installer and follow the on-screen instructions to continue with the installation Sophos macOS installer failure on MacOS 12.4, I'd suggest ensuring that the domains and ports necessary are white-listed on the network. Re-perform the Terminal uninstall command for your product. This includes some new security restrictions on user folders which prevent our installer for macOS to run correctly. Applies to: Sophos Home for macOS Monterey prior to Sophos Home 10.3.1a1 (click on the link for details) What's happening: "Removal failed" message may appear when uninstalling older versions of Sophos Home from macOS Monterey. Overview. 2 - Allowing Notifications *. Sophos Home removal failed on macOS Monterey; macOS 11 Big Sur, 12 Monterey and Ventura- Troubleshooting issues; macOS Installation - An Incompatible product is installed; . The only error we have is Installtion Failed. Installation failed on Sophos Home Mac Sophos Home Support. November 30, 2022 06:56; Updated; Applies to: Sophos Home for macOS . Error: "sophos endpoint installation failed contact your computer system administrator or sophos technical support for further asistance" I have tried the install on a couple of networks and had same error 2020-08-20 15:47:47.245 Sophos Installer[3359:50652] Installation failed with: Failed to get deployment token. If any of those steps are not completed, or do not trigger . Same issue after factory resetting the macbook. 4 - Rebooting the Mac. There is an additional step to the installation (see below) to copy the files out of these protected folders first before running the installer. Sophos Home requires 4 steps in order to run on macOS 11 and newer. . 3 - Granting Full Disk Access to components. Try the steps mentioned in the following article if you haven't already.- Sophos macOS installer failure on MacOS 12.4. I have a new Macbook withmonterey that we cannot install the Sophos Endpoint client. Just to add that I now have multiple Macs on different networks having the same issue. I'm having the same exact problem. Do you know which step the installer is failing on? Should this option not be available, double-click the uninstall file applicable to the specific application. I have followed the steps here in the community but still give me the same error. Please see the below image for your reference: Hope you could help us with this one as we are deploying the units to our team members. If you do not receive a prompt saying "Terminal would like to..", continue with these steps. On Premise (SEC): 9.11 and later. Is there any update on this issue? Also, I have tried this article but it's not working. https://support.sophos.com/support/s/article/KB-000044045?language=en_US&name=KB-000044045. 1997 - 2022 Sophos Ltd. All rights reserved. On May 16, 2022, Apple released macOS 12.4. Sophos Central Early Access Program (EAP) 10.3.0 and later. Thank you for reaching the community forum. You may also want to try downloading the latest installer package to see if this makes a difference. The following versions of Sophos software are tested and confirmed working with MacOS 12 Monterey: Sophos Central: 10.2.2 and later. Basically the script will download the zip installation package shown in your Sophos Central admin console, unzip it, and then install it. Hi, I'm having the same issue as well, exactly the same process, downloading and then fails. TROUBLESHOOTING Post-installation (or upgrade) issues on Big Sur, Monterey or Ventura. I tried installing Sophos Endpoint app on Macbook Air M1 (Ventura OS) and Macbook Pro M1 Max (Monterey OS). After downloading the Sophos Central installer, extract the .zip to the user home directory (/Users/
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