To apply the inactivity timeout for NetExtender sessions, navigate to Clients - Settings, under Client Settings, set 'Disconnection on inactivity timeout' to Enabled. I second this. I know this is very after the fact, but I find that most NetExtender connection problems can be solved with one of: If you're using a wireless NIC, /release /renew and reconnect. What NetExtender version? I Uninstalled the NIC under device manager and reinstalled. Resolution Inactivity timeout for NetExtender Windows Client connections is introduced in SMA firmware 9.0.0.0. It connects then disconnects after a few minutes. We have a Windows XP computer (don't ask) with network shares that, as of yesterday, are no longer reachable by other computers on the LAN. Any remote network resources are not available when this happens but the internet is constant, they never lose internet. Uninstalling/re-installing the SonicWall NetExtender, Uninstalling for Windows: Finding the program on the computer: Click the "Start button". After that the network adapter stopped working.. Does general internet traffic cease at the time of issue? 1. Create an account to follow your favorite communities and start taking part in conversations. Press question mark to learn the rest of the keyboard shortcuts. Get Started. If your 'fix' involves restarting the client-side devices than it seems the issue lies on the client side. After downloading and installing youll set up a Windows 10 VPN profile using that as the adapter. If you are running on older firmware version, check upgrade guide and upgrade SMA appliance to firmware 9.0.0.0 or above. Can work fine for days and then it don't. If there is no keyboard / mouse activity, you will see Idle Time increasing for the user in appliance - Users - Status. I have seen issues with the netextender playing nicely with windows 10. What firmware is the firewall on? No they are not, and there are no quotas. Continuous CKSUM errors on all devices in a vdev, Repeated Error Code: Out Of Memory while streaming. Isolate the problem as best you can, going layer by layer, step by step. Best regards, Hurry Technical Support Advisor - Premier Services. . Have had a lot less problems with mobileconnect in recent weeks. Copyright 2022 SonicWall. We have been using Netextender so that employees can VPN into our network. -Your user account was logged out of the SSL VPN portal., Even though this error occurs, they still show up in active SSL VPN users in the Sonicwall, but they have no connection. Users can upload and download files, mount network drives, and access resources as if they were on the local network. I took sometime to research on this matter and came to know that, the issue is specific to firmware version 6.5.4.5 in which a bug is already filed with our Engineering team where patched firmware's are available for different SonicWall models to address the issue. 1. I followed instruction for setting up monitoring. -There was a break in the network connection. I was doing some reading and saw that it could be the SSLVPN licensing that could be causing the issue but the updated firmware I see addressed that. "The network connection timed out" Update/Restore using iTunes. NetExtender Issue I have a user that is running NetExtender and connecting via SSL VPN to the office. Can anyone help with this problem. Flashback: Back on December 9, 1906, Computer Pioneer Grace Hopper Born (Read more HERE.) I think my favorite is #5, blocking the mouse sensor - I also like the idea of adding a little picture or note, and it's short and sweet. NetExtender error, the server is not reachable. The following is the error I am receiving. Try that - I was told to do that to be fair, still not managed to try it though. Your daily dose of tech news, in brief. I will monitor tomorrow to see if this is still happening. And the Netextender shows the error above. This problem where it times out after downloading is a big Bug within iTunes that has been there ever since IOS 7.0 was released . This is happening intermittently as I can go 2 days connecting and logging on to Servers and then out of nowhere I am not able to connect to network. Description NetExtender client connections should be terminated if a user session is idle for certain amount of time. Plugging phone into the computer would cause Samsung "modem" drivers to install in case you wanted to tether cell phone to computer for internet access. But I also think that it's on the client side maybe something with their ISP, because each time I have to reboot the ISP router and it comes back. Is there a reason the radiology application is only accessible via the VPN (e.g. Reboot doesn't sort? Also NetExtender is no longer supported so Windows store has a new client. 09/10/2014 11:45:33, Error, 0x06000308, Engine, NetExtender has been disconnected for one of the following reasons: -There was a break in the network connection. Your user account was logged out of the SSL VPN portal. NetExtender client connections should be terminated if a user session is idle for certain amount of time. Computers can ping it but cannot connect to it. The connection was idle for longer than the required idle timeout. To completely exit the application, open the iOS Multitasking Dock (double-tap the Home button), tap-and-hold on an icon in the Multitasking Dock, and click on the red 'X' on the top left corner of the SonicWall Mobile Connect icon. 3. Type "Control Panel" in the search bar. But however, each one of the users are using different ISPs so I am still in limbo. Cause If a session has been idle for certain time, it should be terminated to be more complaint with PCI DSS Scans. 2.Inactivity timeout applies to NetExtender Windows Clients only. Anything further in the logs on either end? E.g. NetExtender has been disconnected for one of the following reasons: There was a break in the network connection. Best way to find the root cause is to perform a packet capture on the SonicWall. This is happening intermittently as I can go 2 days connecting and logging on to Servers and then out of nowhere I am not able to connect to network. But I am always able to connect the NetExtender. 3.User timeout setting takes precedence over the group timeout and the group timeout takes precedence over the global timeout. This topic has been locked by an administrator and is no longer open for commenting. Having an issue where my users are able to connect via NetExtender but cannot not browse the remote network. Then I was able to get online again. Update to a newer NX build. Was there a Microsoft update that caused the issue? As a troubleshooting step you could also try the mobile connect setup. Nothing else ch Z showed me this article today and I thought it was good. Then, select the Run a post-connection script check box for that operating system. Check if there is another dial-up connection in use, if so, disconnected the connection and reboot the machine and connect NetExtender again. 2. Add a comment. repeated SAMBA Login Fail messages - help! If so, run packet captures during the issue on both the Sonicwall and whatever equipment you have in your home/test environment. Ever since IOS 7.0 was released, iTunes is so broken when it comes to updating the software or restoring iPhones. There is no overlapping addresses. Try to upgrade your win10 system to the latest version, and then check again. Bonus Flashback: Back on December 9, 2006, the first-ever Swedish astronaut launched to We have some documents stored on our SharePoint site and we have 1 user that when she clicks on an Excel file, it automatically downloads to her Downloads folder. If problem still exists, obtain the following information and send them to support: Is the internal LAN network stable at the time the issue occurs? NetExtender Connects but Can't browse Network RichardMcF Newbie July 2021 Hi Experts, Having an issue where my users are able to connect via NetExtender but cannot not browse the remote network. The problem is that the connection will fail unless :4433 is added to the end of the IP address. Inactivity timeout for NetExtender Windows Client connections is introduced in SMA firmware 9.0.0.0. 2. They are running 8.6.265 and no other users are running into these same issues. I have uninstalled the version then went to an older version then moved to the latest version. can fix the quot routing issue, I assume. No reason to use the old version of NE. it doesn't have a secured web interface)? You can unsubscribe at any time from the Preference Center. Have you proven that the network quality is fine? I have been battling an issue with one remote user using NetExtender that randomly on some days will consistently get disconnected with the "Error, 0x06000308, Engine, NetExtender has been disconnected for one of the following reasons:" They are running 8.6.265 and no other users are running into these same issues. They are not using a physician's portal for reading but the app itself which requires them to connect via NetExtender first. Welcome to the Snap! Random ping test never show packet loss. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. your Sonicwall LAN interface is 192.168.1.x/24 and the remote users LAN is also 192.168.1.x/24. 3. Something now. The NetExtender still didn't work. 4. I personally can't recommend it as a long term, but it may lead to a conclusion. -The connection was idle for longer than the configured idle timeout. Setting the global inactivity timeout to 0 disables the Inactivity timeout for users that do not have a group / user timeout configured. No packet loss, stable connection on WiFi. SonicWall's SSL VPN NetExtender allows you to provide easy and secure access to Windows and Linux users. The NetExtender Uninstall/Disappears from PCs Randomly, SSLVPN to another site to cloud site IPnot working, Press J to jump to the feed. Where 5 users could be on the SonicWALL is taking up 11 licenses. Thank you so much for your answers. You still haven't answered my questions. Are the clients staying connected to NetExtender for days at a time? Also, if it's Windows 10, try Device Manager - Networking adapters, uninstalling the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then Scan for hardware changes. Verify what version of SonicWall NetExtender software is installed. Upgrade to v10. Very frustrating. To create a free MySonicWall account click "Register". Resolution Export the SonicWalls Self-Signed HTTPS Management Certificate from Browsers Chrome Browser Select F12 on the keyboard after login to the SonicWall, select on the Security and View certificate button. Most NetExtender connection problems can be solved with one of: If you're using a wireless NIC, /release /renew and reconnect. To run post-connection scripts for a Windows, Linux, or Mac system, follow the steps listed below: 1. So next up is Saravanans query, does all VPN traffic cease at the time of issue? You keep saying "this works for a couple of days". Go to Network connections to check if the SonicWALL SSL-VPN NetExtender Dialup entry has been created, if not, reboot the machine and install NetExtender again. Typical issues are seen when connecting with NetExtender and getting disconnected right away and a warning error after the disconnect. Also, I assume this is with them on wifi? Under Post-Connection Scripts, find the operating system you want to run post-connection scripts to. Check if there is another dial-up connection in use. I have the same issue. Also NetExtender is no longer supported so Windows store has a new client. Once inactivity time reaches, connection will be terminated. This can be overridden in Group / User settings. What other test can I run for network quality? Do you have overlapping subnet addresses? Step 2: Click the Apps option and select Default apps from the left pane.. I reinstalled the NetExtender software, did a system restore and it still doesn't work. Is their a time frame when this happens to the remote users? 1.Inactivity timeout will not work when 'Always On VPN' feature is enabled for NetExtender Connections. Research only gets you so far, you have to troubleshoot. Anyways for whatever reason having these 2 "modems" was causing conflicts. All I did when I arrived was re-enabled the connection because it was disabled. This transparent software enables remote users to securely connect and run any application on the company network. Do you have quotas setup for the users? Step 1: Exit the application. Steps to configure Inactivity timeout for NetExtender: 1. Navigate to Users - Local Users- Edit the required user, under General tab, set Inactivity Timeout and click Accept. If a session has been idle for certain time, it should be terminated to be more complaint with PCI DSS Scans. Just updated him to 9.0.0.274. https://www.sonicwall.com/support/knowledge-base/why-are-users-disconnected-in-a-few-minutes-after-i-enable-totp-for-sslvpn/190208063555403/. Connect VPN to the SMA appliance using NetExtender . Its free. I have had repeated random disconnected using NetExtender for no obvious reason. Did you ever find out what was causing this issue? Is this issue common to all SSLVPN users from various locations or to specific SSLVPN users? How I resolve the issue when it happens is this: This works for a couple of days and then I have to repeat the process all over again for everyone. After I upgraded to Firmware v6.5.4.8 it continues to connect via NetExtender but not to network. We have found that the client on the laptop will not stay connected. either pass traffic across the VPN or change the idle timeout setting in your SonicWall. Like always at 11am or always after 2 hours of being connected? Navigate to Network connections to check if the Dell SonicWALL SRA NetExtender Dialup entry has been created. 1. However, Netextender will only save ip adresses with up to 3 port numbers afterwards. You could try the latest version of Netextender (10.2.0.299) which has solved numerous issues here. Any chance you can try the SonicWALL Mobile Connect from the Windows Store? 2. It works, but the users have to type in everything manually to connect. Your user account was logged out of the SSL VPN portal. Press question mark to learn the rest of the keyboard shortcuts. NetExtender is an SSL VPN client for Windows, Mac, or Linux users that is downloaded transparently and that allows you to run any application securely on you company's network. Happens to the other remote users as well. 1. Inactivity timeout can be configured based on Global, Group or User. NetExtender has been disconnected for one of the following reasons: There was a break in the network connection. Logs from early last week are at link below. By default, global inactivity timeout is set to 15 minutes. To continue this discussion, please ask a new question. I have been battling an issue with one remote user using NetExtender that randomly on some days will consistently get disconnected with the "Error, 0x06000308, Engine, NetExtender has been disconnected for one of the following reasons:". What can I do to troubleshoot this issue so I can either no for certain its an ISP issue or fix it internally if its a setting or pc issue for this user? The Inactivity timeout is applicable for Portal logins, HTML5 RDP/SSH/VNC/Telnet bookmarks, NetExtender connections. Using Point-to-Point Protocol (PPP), NetExtender allows remote clients seamless, secure access to resources on your local network. Yes to tunnel traffic and No to internet. Also, if it's Windows 10, try Device Manager - Networking adapters, uninstalling the WAN Miniport (IP) and WAN Miniport (PPTP) devices, then Scan for hardware changes. I would run a ping monitor (PRTG or whatever flavor you prefer) on the client machine to the gateway and see what happens when the user reports this issue. Navigate to Users - Local Groups - Edit the required group, under General tab, set Inactivity Timeout and click Accept. Do you have quotas for the users? All rights Reserved. If not, set them to automatic start, reboot the machine, and install NetExtender again. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Server gets defined as https://123.123.123.123:4433/. What are you NAT-ing? solved, stuck on start screen, zte zmax, ifixit. A place for SonicWall users to ask questions and to receive help from other SonicWall users, channel partners and some employees. Open a ticket with support if you have it. -The connection was idle for longer than the configured idle timeout. Navigate to the NetExtender > Client Settings page. Where do you get version 10 of NetExtender? A security ecosystem to harness the power of the cloud, Protect Federal Agencies and Networks with scalable, purpose-built cybersecurity solutions, Access to deal registration, MDF, sales and marketing tools, training and more, Find answers to your questions by searching across our knowledge base, community, technical documentation and video tutorials, 03/26/2020 178 People found this article helpful 181,456 Views. Click Accept. Does this affect all kind of traffics like Ping or RDP or Radiology application from the SSLVPN client? If so, disconnect the connection, reboot the machine and install NetExtender again. Since the issue is tricky and happens randomly, we need to capture packets on the SonicWall during the issue time and understand the behavior of the packets and how SonicWall handles the packets at that time. NetExtender Disconnecting for some Remote Users. Compare the two, see where the packets are lost. NetExtender Uninstall/Disappears from PCs Randomly, SSLVPN to another site to cloud site IPnot working, Press J to jump to the feed. Were you able to resolve the issue? It happens to all SSLVPN users but not at the same time. This is also needed for the access to happen. The best way to determine the root cause of the issue is to perform a packet capture on the SonicWall during the issue occurrence. Most PACS I've worked with have secured web interfaces. I guess I will keep researching the issue. I have lots of Netextender issues, most cured by reboot. There is no particular time when it happens it just happens. Have them hard wire to test? Log in fine today and connect to my network and the next day can't access it. Navigate to Device Manager and check if the Dell SonicWALL SRA NetExtender Adapter has been installed successfully. The inactivity timeout is monitored based on the user keyboard / mouse activity. Yes, they are able to work days at a time with no issues at all. It says it was resolved in Firmware 6.5.4.8. What appears to have been causing the issue was my cell phone drivers as odd as it sounds. I was hoping there was a solution or someone else saw this before. https://www.sonicwall.com/support/knowledge-base/how-can-i-setup-and-utilize-the-packet-monitor-feature-for-troubleshooting/170513143911627/, Made sure to add SSLVPN Services in Members Tab, Confirmed the VPN Access has LAN Subnet in the Access List, Users all have LAN Subnet in the Access List, Start Radiology application to connect to remote network. Attached is a Debug log from the Sonicwall. Create an account to follow your favorite communities and start taking part in conversations. Again, some days work fine and then not able to connect to network at all. By submitting this form, you agree to our Terms of Use and acknowledge our Privacy Statement. Using the most recent NetExtender 8.0.241 from mysonicwall, it asked me to accept the certificate, to which I selected "Always Trust" , and then it says "The server is not reachable. The NetExtender client will now exit. 2. Are you implying the clients are connected for days at a time? I talked to his ISP multiple times when it is happening and they say they see no issues on their end or any packet loss. Rebooting the computer: You might have to reboot a couple times Try to connect again 3. Have you ensured Client Routes are configured with the appropriate LAN Subnets in the SSLVPN? Sonicwall connection not working - the windows RAS encountered error. This field is for validation purposes and should be left unchanged. NetExtender is designed as an extremely lightweight client that is installed using a Web browser connection, and utilizes the security transforms of the browser to create a secure, encrypted tunnel between the client and the SSL-VPN appliance. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Another step may be to try a device that is yours at the client site to attempt to recreate the issue. Natting in place. Download/Upload speeds are consistent. Sonicwall netextender initializing engine failed. Navigate to Users - Local Groups - Edit Global Policies, under General tab, set Inactivity Timeout and click Accept. Try that - I was told to do that to be fair, still not managed to try it though. Same credentials and domain as what you use in NetExtender. 6 4 4 comments Best Add a Comment EmicationLikely 1 yr. ago Next-generation firewall for SMB, Enterprise, and Government, Comprehensive security for your network security solution, Modern Security Management for todays security landscape, Advanced Threat Protection for modern threat landscape, High-speed network switching for business connectivity, Protect against todays advanced email threats, Next-generation firewall capabilities in the cloud, Stop advanced threats and rollback the damage caused by malware, Control access to unwanted and unsecure web content. The server may be down or your internet settings may be down." and I get the an error in the log, here's a link to the screenshot of the SonicWall log error: Immediately after that, I've had magic results ;) Happens again and again though, very flaky client. Set to 0 to use the global timeout. If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect. -Your user account was logged out of the SSL VPN portal., To sign in, use your existing MySonicWall account. I don't see this in any of my mysonicwall.com accounts. Will monitor and see if that helps. Hello VOGELARCHITEKTEN,. A place for SonicWall users to ask questions and to receive help from other SonicWall users, channel partners and some employees. There is a 9. If not, delete the adapter from the device list, reboot the machine and install NetExtender again. Can you replicate the issue on your own? Step 2: Launch SonicWall Mobile Connect and try to establish a connection. The connection was idle for longer than the required idle timeout. If you're using a wired NIC, connect, disable the network adapater, re-enabled the network adapter, reconnect. 2. 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